Travel Insurance Services - FAQ's

  • Intermedical
  • Study USA

Who is eligible to buy Intermedical insurance?
U.S. citizens and residents who are traveling outside the U.S. and outside their home country.
Applicants traveling from one country outside the U.S. to another country outside the U.S.

I have already left the United States, can I buy Intermedical insurance?
Yes you can purchase Intermedical insurance and the coverage will begin on the next day after enrolment.

Can I renew Intermedical insurance?
No Intermedical insurance cannot be renewed. A new policy has to be purchased on expiration of the existing policy.

Will Intermedical insurance offer coverage in USA?
Please contact us for specific plans which provide travel insurance coverage for US citizens visiting the US.

How do I get the college waiver form for Study USA?
After purchasing Study USA insurance, please fill in your portion of the information in the college waiver form and sign it. The form has to be sent to Travel insurance Services either though fax at (610) 537-9851 or through email it to susaforms@travelinsure.com. Travel Insurance Services will complete the form and fax it back to the school within one business day.

Can I buy Study USA if I am already outside my home country and studying?
Yes, you can buy Study USA insurance as long as you satisfy the eligibility requirements.

Can the Study USA insurance plan be renewed?
Yes, the Study USA plan can be renewed up to a period of 4 years as long as the eligibility requirements are satisfied.

How do I renew my coverage?
The Study USA plan can be renewed before the existing policy expires. You can renew the plan at
Study USA Renewal

While renewing the Study USA plan, can an eligible dependent be added?
Yes, an eligible spouse or child can be added to the plan while renewing it.

How does the insurance cover my expenses whether I treated in the student health center, inside a PPO network or outside PPO network?
For Non US students in USA
Treatment at the student health center can enjoy the in-network benefit.
Treatment within the PPO network - Expenses are covered at a lower deductible and coinsurance than when you get treated outside network.
The student can also visit any doctor or hospital by contacting the Emergency Assistance Company who will help you find a doctor or hospital.

For US students studying outside USA
Treatment at student health center or any doctor or hospital can enjoy the in-network benefit.
If treated at a student health center first can waive the deductibles.
The student can also visit any doctor or hospital by contacting the Emergency Assistance Company who will help you find a doctor or hospital.
International Network Providers

Are pre-existing conditions covered by Study USA?
Yes, pre-existing conditions are covered after a waiting period of a minimum of 6 months

Is pregnancy covered by Study USA?
Yes, pregnancy is covered if the conception occurs after the plan effective date.
No coverage for pregnancy of the dependent child.

Does Study USA cover travel outside US?
Yes Study USA offers worldwide coverage for students outside their home country.
For every 3 months of coverage, Study USA offers 15 days of coverage in the home country.

What are the hospitalization expenses that must be pre-certified?
The following expenses must always be pre-certified:
  • Inpatient care
  • Any Surgery or Surgical Procedure
  • Care in an Extended Care Facility
  • Home Nursing Care
  • Durable Medical Equipment
  • Artificial limbs
  • Computerized Tomography (CAT Scan)
  • Magnetic Resonance Imaging (MRI)
  • Maternity
  • Newborn care

If there are no in-network doctors or hospitals in my area, where can I get the treatment?
You can use an out-of network doctor or and out-of network benefits will be paid.

If there are changes in my policy how do I get it corrected?
The corrections can be sent to susa@travelinsure.com, or by fax or mail and they will confirm the corrections.
Please send the applicant's name, a daytime phone number and reference your Transaction Number.
Contact Information:
Email: susa@travelinsure.com
Fax: 610-537-9828
Mail: Travel Insurance Services
3070 Riverside Drive
Columbus, OH 43221
USA
If there is a rise in premium, payment can be done by fax or mail. When sending credit card details, please include the credit card number, expiration date, security code, and a statement authorizing Travel Insurance Services to charge the additional amount.

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