INF Hop! Travel Assistance For USA

INF Hop! Travel Assistance Insurance

Hop! Travel Assist is a travel assistance membership program designed for international travelers, particularly non-U.S. residents visiting countries like the USA, Canada, or Mexico. Unlike other forms of travel insurance, Hop! Travel Assist provides a series of services to assist travelers in transit, targeting both medical and non-medical emergencies. One of the key advantages of Hop! Travel Assist is its guaranteed cashless claims process. When members access medical services through the program, they don’t need to worry about upfront payments—Hop! coordinates directly with providers so travelers can focus on getting the care they need. INF Hop! has different levels to meet different requirements:

  • Classico: Medical assistance up to $10,000.
  • Ultra: Medical assistance up to $30,000.
  • Ultra Plus: Medical assistance up to $60,000.
  • VIP: Medical assistance up to $100,000.
  • VIP Plus: Medical assistance up to $250,000.

Key benefits of INF Hop! Travel Assistance Insurance

signal_cellular_alt Comprehensive Benefits

coronavirus COVID-19 covered

ecg_heart Pre-existing conditions

local_hospital Choice of PPO Network

person VIP Airport Assistance (add-on)

call 24/7 Medical Concierge

Key Highlights of Visitors Care

INF Hop! Travel Assistance - Key Highlights

  • Medical Assistance for Pre-Existing Conditions.
  • Now with Cheaper Rates.
  • All plans cover 100% of Eligible Medical Expenses with medical access expenses of $0, $100, $250, $500, $1k, $2.k, and $5k
  • Covers Pre-Existing Conditions for Stablization & ER to 100% of Assistance Level.
  • HOP Assist makes your appointments 24/7.
  • Guaranteed Cashless Claims via Hop! Assist.
  • SmartDelay.
  • Travel Assistance Membership Package.
  • Trip interruption benefit.
  • All plans have 100% co-insurance (We cover 100%) and no deductible.
  • this makes all the appointments for you- no more hassle of finding a provider who will accept you plan. This do everything on the backend to make sure it's completely cashless
  • PPO Discounts via United Healthcare (Including Discounts on Vaccinations).
  • Free Priority Pass Airport Lounge Membership

INF Hop! Plan Basics

  • Hop! plans are Travel Assistance:
    • Avoid terms like: Insurance, Deductible, Plan Maximum
    • Say terms like: Travel Assist Membership, Medical Access Expense, Medical Assistance Level
  • Hop! Plans are designed to:
    • Provide some level of stabilization for individuals experience unexpected events while traveling,
    • They are not meant to be a full-coverage comprehensive plan like INF Elite or Premier
  • Hop! Plans cover:
    • Stabilization of conditions
    • Some pre-existing conditions
    • DO NOT COVER: Ongoing treatments, Follow Up treatments

INF Hop! Travel Assistance Summary

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INF Hop! plans Eligibility
  • This plan is available for Non-US Citizens & anyone visiting USA ,Canada,Mexico and traveling worldwide outside their home country.
  • Maximum travel days per trip : 60 days.
  • Available to visitors to the USA who have not yet arrived in the United States
  • Access to non-insurance 24/7 emergency travel assistance services.
description
Specific features and benefits of the HOP! Plan

The Traveler can purchase an optional rider at the time of application. The optional riders provide additional coverage for a minimal charge.

  • Hop provides the following Trip Assistance Benefits:
    • Trip cancellation
    • Trip delay
    • Missed connection
    • Baggage delay
    • Lost Baggage
  • Travel Assistance claims must be reported in 1 day (24 hours) after incident occurs to activate any benefits

What are the benefits of INF HOP Travel Assist insurance plans?

  • Classico Ultra Ultra Plus VIP VIP Plus
    Medical Assistance Level
    $10,000 $30,000 $60,000 $100,000 $250,000
    Medical Assistance for Accident
    $10,000 $30,000 $60,000 $100,000 $250,000
    Medical Assistance for Illness
    $10,000 $30,000 $60,000 $100,000 $250,000
    Medical Assistance for Pre-Existing
    $300 $500 $700 $2,000 $6,000
    Medical Assistance for COVID-19 (up to age 69)
    $10,000 $30,000 $60,000 $100,000 $250,000
    Medical Assistance for COVID-19 (Age 70-99)
    $10,000 $20,000 $50,000 $50,000 Not available
    Prescription Drug
    $100 $125 $150 $175 $200
    Dental Emergency help
    $150 $300 $750 $1,000 $1,250
    Hotel Expenses due to COVID Quarantine
    $150 $300 $750 $1,000 $1,250
    Arrangement of visitor to bedside
    $300 $500 $700 $900 $1,500
    Medical Equipment Rental & Replacement
    $300 $400 $500 $600 $1,000
    Air Ambulance (Optional)
    $10,000 $50,000
    Repatriation of Remains
    $10,000 $25,000
    Accidental Death
    $10,000 $25,000
    Medical clearances & Fit-to-Fly Assessments
    Included
    Physician, hospital, dental, and vision referrals via Hop Assist
    Included
    Return Travel Arrangement
    Included
    Emergency Prescription Replacement
    Included
    Rehabilitative braces or appliances
    Included
    Medical Cost containment, expense recovery, and overseas investigation
    Included
    Medical Payment Arrangements
    Included
    Medical Bill Audit
    Included
    Dispatch of Doctor or Specialist
    Included
    In-Patient / Out-Patient Care Management
    Included
    Eyeglasses & Corrective lens replacement
    Included
  • Classico Ultra Ultra Plus VIP VIP Plus
    Repatriation of Mortal Remains help
    $10,000 $25,000 $25,000 $25,000 $25,000
    Accidental Death (up to 99 years old) help
    $10,000 $25,000 $25,000 $25,000 $25,000
    Trip Cancellation (up to 74 years old)
    Not available $2,000 $2,000 $2,000 $2,200
    Delayed or Cancelled Flight
    Not available Not available $150 $150 $300
    Missed Flight Connection / Coordination
    $100 $200 $450 $500 $550
    Expenses for Delay Luggage
    $200 $400 $600 $800 $1,000
    Lost Passport & Travel Docs
    $40 $60 $60 $90 $90
    Trip Interruption (Death or Critical Illness of Immediate Family Member)
    Economy Ticket
    Trip Interruption (Serious Disaster at Home)
    Economy Ticket
    Emergency Cash Transfer
    $5,000
    Flight Rebooking
    Included
    Hotel Rebooking
    Included
    Rental Vehicle Rebooking
    Included
    Guaranteed Hotel Check-in
    Included
    Roadside Assistance
    Included
    Up-to-the-minute Travel Delay Reports
    Included
  • Classico Ultra Ultra Plus VIP VIP Plus
    Emergency political and security evacuations (Optional)
    $10,000 $15,000 $20,000 $30,000 $30,000
    Kidnap for ransom (Optional)
    $10,000 $15,000 $20,000 $30,000 $30,000
    Illegal detention and arrest
    $10,000 $15,000 $20,000 $30,000 $30,000
    Malicious product tamper and contamination
    Included
    General travel risk and travel security
    Included
    Assistance in mass public disturbances, violent terrorist, or extremist incidents
    Included
    24/7 point of contact to report emergencies and get security and safety advice from duty managers
    Included
    Assistance in cases of major disasters
    Included
    Illegal detention and arrest
    Included
    Monitoring and telephone advice throughout the crisis
    Included

INF Hop! Travel Assist - Frequently asked questions

1. What is HOP – Travel Assist?

Hop! Travel Assist is a travel assistance membership program that provides medical and travel assistance for travelers worldwide, especially for those with pre-existing conditions. Hop! covers 100% of the expenses for the stabilization of sicknesses and accidents (whether new or pre-existing) up to the medical assistance level or pre-existing assistance level, as determined in the membership subscription agreement.

One of the unique features of Hop! Travel Assist is the guaranteed cashless claims process. This means that if a member uses Hop! assistance services, they don't have to worry about paying out of pocket for medical expenses. Instead, Hop! takes care of everything for them, making it incredibly easy and stress-free to use the program.

Note: Hop! requires members to contact Hop Assist within certain times to access benefits. Non-Life-Threatening Medical Assistance requires notification within 7 days of first symptom. Life-threatening Medical Assistance need to be reported within 48 hours of first symptom. Travel Assistance requires notification within 24 hours of the incident.

2. How does Hop! Travel Assist work?

When a member needs medical or travel assistance while traveling, they can simply call Hop! Travel Assist to start the process. Hop! will then make all the necessary arrangements for the member, such as appointments with doctors, hospitals, and other healthcare providers, transportation, accommodation, legal advice, and more. Hop! will also pay for all the expenses directly, so the member does not have to worry about paying out of pocket or filing claims

3. What are the benefits of Hop! Travel Assist?

Hop! Travel Assist offers various benefits for travelers, such as:

  • COVID-19 coverage: Hop! covers COVID-19 related expenses up to the medical assistance level of the plan.
  • Pre-existing conditions coverage: Hop! covers pre-existing conditions up to the pre-existing assistance level of the plan, as long as they are stable and controlled before the trip.
  • Cruise coverage: Hop! covers cruise passengers up to the medical assistance level of the plan, without any additional fees or exclusions.
  • Trip cancellation coverage: Hop! covers trip cancellation expenses up to $500 per person or $1,000 per family, for any reason, as long as the trip is cancelled at least 48 hours before departure.
  • Other benefits: Hop! also covers emergency dental treatment, emergency cash advance, lost or stolen passport assistance, lost luggage assistance, and more
4. What are the plans and prices of Hop! Travel Assist for visitors to the USA?

Hop! Travel Assist offers five plans with different levels of coverage: Classico ($10K), Ultra ($30K), Ultra Plus ($60K), VIP ($100K), and VIP Plus ($250K). The prices vary depending on the age of the traveler, the duration of the trip, and the destination. You can compare the plans and prices here

5. Does INF insurance cover medical tourism?

INF insurance will not cover visitors to US if they are already sick, if a traveller is already in the hospital, expecting to use the insurance, if travelers have scheduled medical procedures, or if travelers are seeking on-going treatment.

If a visitor proceeds to do any of the preceding, it may result in the cancellation of coverage, full refund of the amount paid, and all claims denied. INF has a 5 day waiting period for new sickness / pre-existing coverage if the traveler has already arrived in the United States.

6. Hop! Travel Assist will cover pre-existing conditions?

Yes. Hop! plans offers medical Assistance for Pre-Existing Conditions.

7. What are the advantages of buying Hop! Travel Assist?

Hop! Travel Assist is a travel assistance membership program for international trips, offering 100% payment with no deductible. Hop plans offers Travel, Medical and Security Assistance for travelers visiting worldwide outside their home country. Hop! Travel Assist is the guaranteed cashless claims process. Hop! has benefits for cruise, trip cancellation, pre-existing conditions, and much more

8. Do the INF Hop! Travel Assist cover trip cancellations or interruptions?

Yes. Hop! Travel Assist offers coverage for trip cancellations or interruptions for travelers visiting worldwide outside their home country.

9. What is travel assistance?

Travel assistance by Hop includes medical support, travel benefits, and a 24/7 concierge team. We coordinate all your benefits for you to ensure you never pay out of pocket from medical and travel assistance. Hop offers medical assistance for pre-existing conditions and utilizes United Healthcare PPO in the United States

10. What is an access expense?

An Access Expense is a non-refundable deposit to be paid before medical assistance is provided. There is only 1 access expense to be paid during the duration of your membership.

11. How to create an account for HOP Assitance?

Once you subscribe for a Hop Membership- go to the “My Account” section on the top of the page, and click “Sign In”. After, click the “Sign Up” button on the log in link and set up your password for your new account.

12. What is an Assistance Level?

Assistance levels are the amount of benefits payable under the membership. For example, if you choose an assistance level of $300,000 – this means your membership entitles you to $300,000 of benefits.

Plan details of INF Hop! Travel Assistance

  • Specific Features:

    • Travel Assistance: Hop! Assist also includes flight, hotel, and rental vehicle rebooking as part of your membership, so you don't have to worry about any additional fees or stress in case of travel changes. With lost passport and travel docs assistance, emergency cash transfer, and guaranteed hotel check-in, you can have peace of mind that you will be taken care of no matter what situation arises.
    • Medical Assistance: Hop! Assist offers medical assistance as part of your membership, including medical clearances and fit-to-fly assessments, physician, hospital, dental, and vision referrals, emergency prescription replacement, dispatch of doctor or specialist, arrangement of visitor to bedside, medical payment arrangements, and medical bill audit.
    • Security Assistance: In terms of security assistance, Hop! Assist has you covered with a range of features such as assistance in mass public disturbances, violent terrorist or extremist incidents, emergency political and security evacuations, hijacking, and more. You can also rely on a 24/7 point of contact to report emergencies and get security and safety advice from duty managers, which can give you a sense of security when traveling to unfamiliar places.
    • Guaranteed cashless claims process: The guaranteed cashless claims process is just one of the many ways that Hop! Travel Assist makes it easy for members to use the program. With Hop! taking care of all the appointments and payment process, members can have peace of mind knowing that they will receive the necessary care without any added stress or financial burden.
  • Extensions:

    • You will be allowed to extend the plan if they have a claim.
    • If extension is at least 60 days it will be more cost-effective.
    • If there is a lapse in coverage it will not trigger the waiting period.
    • Enroll or Extension of the plan of at least 60 days or more will also qualify them for a free Priority Pass
  • Claims:

      Hop! Assist: How to handle claims:
    • HOP! Plans use United Health Care, and members can find providers near them by clicking on the given link and searching by their zip code. The paragraph also explains how to access guaranteed cashless claims through Robin Assist.
    • When a member becomes symptomatic, they can message the Robin Assist team through WhatsApp, phone, or email, and they will be put in touch with a nurse practitioner who can provide immediate consultation over the phone. If it is a life-threatening emergency, the member will be directed to the nearest hospital, and Robin Assist will contact the hospital and provide their eligibility and coverage details on behalf of the member
      Hop! Assist: How to handle claims cont:
    • If the member wants to go to an urgent care or suggest any in-network facility, Robin Assist will contact three options while the member is on the line.
    • They will provide verification of benefit or a "guarantee of payment" to the provider to ensure that it is cashless.
    • Again, they will provide verification of benefit or a "guarantee of payment" to ensure that it is cashless.
  • Pre-existing conditions:

    • Any condition (chronic, congenital, or otherwise), which manifested earlier than the start date of coverage.
    • It is understood that pre-existing conditions in this assistance program may also refer to specific diseases which exist within the body, whether or not known, and that needs or requires a formation or incubation period within the body of the Member before effective date of the plan or the trip (or whichever is later).
    • Common examples of preexistences, just to name a few: kidney or gallstones, obstruction of arteries or veins by blood clots or other, respiratory diseases such as asthma, lung problems, emphysema, HIV, usually related problems blood pressure, glaucoma, cataracts, nephritis, ulcers or gastric diseases, diseases resulting from congenital malformations, genital mycosis,liver abscess, cirrhosis, blood sugar, high cholesterol, high triglycerides, and others.
      Non-life threatening conditions caused by pre-existing conditions:
    • Covered if the symptoms are acute for example:
      1. Chest pain requires some doctor consultation at urgent care due to high BP
      2. Sugar levels are low causing fatigue due to diabetic condition, requiring urgent care visit
    • What is not covered?:
      1. Planned surgeries which are NOT life and death fr example- heart surgery or gallbladder stone removal
      2. In this situation- if not ER we will offer to pay for flight rebooking back home
    • On-going treatment and routine appoints not covered
      Life threatening conditions caused by pre-existing conditions:
    • Must be reported within 48 hour
    • Covered for all procedures / treatments until the patient is stabilized:
      1. Stabilized means the patient is able to leave the hospital
      2. Plan is designed to cover 1-2 maximum specialist visits after stabilization for emergencies
      3. Follow up appointments on an ongoing basis are not covered

What to do when in need of medical assistance?

When a member needs medical assistance while traveling, they can simply call Hop! Travel Assist to start the process. Hop! will then make all the necessary appointments for the member, including appointments with doctors, hospitals, and other healthcare providers.This eliminates the hassle and stress of trying to find medical care in an unfamiliar location.

  • Hop! will take care of the payment process for them.
  • They will work directly with the healthcare provider to ensure that the member doesn't have to pay anything out of pocket (worry-free recovery).

Hop! also offers assistance for prescription drugs, dental emergencies, medical evacuation, and repatriation of remains.

  • In case of an accidental death, Hop! provides coverage for that as well.
  • If a traveler is required to quarantine due to COVID-19, Hop! will cover hotel expenses during that time.

In case of trip interruptions or cancellations, Hop! provides assistance for certain events, such as:

  • If flights are delayed or cancelled, Hop! provides for the cost of rebooking.
  • If a traveler is required to quarantine due to COVID-19, Hop! will cover hotel expenses during that time.
  • Lost or delayed baggage, lost passports or travel documents, and emergency cash transfers are all covered as well.

The travel assist program also offers security assistance while traveling outside of one's home country in cases of:

  • Mass public disturbances, violent terrorist or extremist incidents, and major disasters.
  • There is a 24/7 point of contact to report emergencies and get security and safety advice from duty managers.
  • Optional add-ons include emergency political and security evacuations, hijacking, and kidnap for ransom.
Get quotes for INF Hop! Travel Assistance!

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INF Hop! Travel Assistance COVID-19 Coverage

  • The Beneficiary must always and without exception contact the Emergency Central, Who in turn will coordinate a virtual appointment by Telemedicine.
  • According to the opinion provided by the Medical Department, if the Beneficiary presents symptoms related to COVID-19, the Assistance Center will coordinate the relevant medical consultation, according to the safety and health protocols of each country.
  • We will cover the expenses incurred up to the medical assistance limit indicated in the voucher.
  • The following expenses will be covered under the same limit:
    1. Hospital Expenses for COVID-19: In case of requiring hospitalization to stabilize the Beneficiary's condition.
    2. Mechanical respirator fees: If the Medical Department, together with the treating doctor, considers the use of a mechanical respirator necessary, the Central will authorize and cover said expense.
  • Note: Vouchers purchased after arrival are subject to a **5-day** waiting period for new sickness assistance (accident coverage there is no waiting period).Memberships must be extended before expiration to avoid waiting period for new sickness assistance.Extension may be subject to underwriting approval from Hop!. Please send extension requests at least week before expiration.

Benefits for Hop! Travel Assist Travel Assist

Benefits for Hop! Travel Assist

Medical Benefits

  • Medical assistance for accident or illness
  • Medical assistance for COVID-19
  • Medical assistance for pre-existing conditions
  • Guaranteed Cashless Claims via Hop Assist
  • Medical clearances & Fit-to-Fly Assessments
  • Medical Cost containment, expense recovery, and overseas investigation
  • Dispatch of Doctor or Specialist
  • Medical Equipment Rental & Replacement and In-Patient / Out-Patient Care Management
  • Air Ambulance (Optional)
  • Prescription drugs, Dental emergency and Repatriation of Remains
  • Emergency Prescription Replacement
  • Medical Payment Arrangements and Medical Bill Audit

Non-Medical Benefits:

  • Trip Interruption (Death or Critical Illness of Immediate Family Member)
  • Transportation of family member due to hospitalization
  • Trip Cancellation (up to age 74)
  • Hotel Expenses due to COVID Quarantine
  • Baggage Delay / Lost Bag Search
  • Missed Connection / Coordination
  • Flight Rebooking and Hotel Rebooking
  • Lost Passport & Travel Docse
  • Emergency Cash Transfer
  • Roadside Assistance
  • Lost Baggage / Lost Bag Search
Compare Hop! Travel Assist Plans for USA

Pre-Existing Conditions Medical Assistance

The assistance provided for chronic and / or pre-existing diseases includes the following eventualities:
  • Acute episode or unpredictable event
  • Decompensation of
    • A Chronic issue
    • A Pre-existing diseases know
    • A previously asymptomatic pre-existing condition
What does this mean?

For example- you have high blood pressure which suddenly spikes, and you need to visit and urgent care or emergency room. This is a covered situation.

After you go to the urgent care, you are referred to a specialist. This is a covered situation.

The specialist does an example, prescribes medication, and then considers your situation stablized. This is a covered situation and where the coverage will naturally conclude for this situation.

Note: In ALL circumstances, any medical assistance MUST be arrange by Hop! Assist.

INF Hop! Travel Assistance

INF - Provider network and how to find hospital or doctor?

INF maintains a wide network of health care providers.
First Health Care Provider Network

Find a network doctor, hospital, lab or health care provider in your area. Health care providers who are in our network have agreed to charge lower prices, which helps lower your health care costs.

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